Grosvenor Investigations
& Security Services Ltd
Success through perseverance  
T: 01642 673007
F: 01642 890044
Process Services
Due Diligence
Matrimonial Issues - Surveillance
Corporate Surveillance
GPS Tracking
Company Reports
Repossession Agents
About Us
> Terms & Conditions
 Contact Us
Grosvenor Investigations
Security Services Ltd
11 Varo Terrace
TS18 1JY
Tel: +44 01642 673007
Fax: +44 01642 890044
Mob: 07971 979184
Payment Options
  Terms & Conditions

1. Introduction

These terms and conditions set out the basis of which we shall conduct all matters. Any differences arising in respect of individual matters shall be notified to you in writing.

2. Costs

The costs of our services shall be indicative of the type of work undertaken where it is normal for us to provide a quotation. If there are any changes to instructions or circumstances at any time these shall be reflected, as deemed fit by way of a further quotation. If for any reason we are to provide a quotation we shall keep you informed of the progress and costs either periodically or at your request. Where third party assistance has been utilised on your behalf you shall be responsible for payment of their fees. You will be informed of this should this arise.

3. Payment on Account

From time to time we may ask you to pay monies on account for initial costs and disbursements. Any such fees shall not be an estimate of costs or cap on fees unless otherwise advised. 4. Billing We prefer to bill at the conclusion of matters however we reserved the right to render interim invoices during the course of proceedings. If you have any particular billing requirements please advise us prior to commencing any works.

5. Payment of invoices

Our bills are payable upon receipt and we reserve the right to levy interest and other charges under the Late Payment of Commercial Debts (interest) Act 1998

6. Complaints

In the unlikely event you have a complaint please direct it to our head office (see contact page). All complaints made will be handled in an efficient manner where we will try to solve them quickly.

7. Liability

The services we provide you, which may include advice is based on the information supplied to us by you. It does not constitute advice to any third party with whom you may communicate with.

8. Rights of third parties

Our duty is only owed to the individual or company whose instructions we are acting upon. We disclaim any liability to any other body. Unless you specifically advise us in advance, you agree that you will not be acting for any other body. The terms upon which we act, contained herein or otherwise are intended to be enforceable solely by the instructing party and us. We do not accept any liability for services or information provided by any third parties instructed by us on your behalf in respect of your matters.

9. Confidentiality

We will treat as confidential all information concerning your business affairs as received and will not disclose the information to any third party with the exception of those deemed necessary in the course of our investigations or to as required by any jurisdiction or law. We reserve the right to act on behalf of any other body which may operate in your area or related area subject to our obligations as above.

10. Publicity

From time to time we may wish to publicise our company and where there is no objection from our clients in respect of their specific matters we like to identify certain individuals or companies and their particular matters. In the event this is not acceptable please let us know otherwise we shall proceed on the basis that we are free to provide details in relation to you when appropriate.

11. Communication

We shall communicate with such to your officers, staff and/or advisors as appropriate. If however you have any specific security requirements relating to the communication to you or your company please let us know in advance.

12. Termination

We reserve the right to terminate the provision of our services to you by providing two weeks notice in writing delivered to your address. You may also terminate your instructions at any time by providing us with written notification. Notwithstanding any termination by either of us you agree to pay any outstanding fees and costs incurred up to the date of termination.

13. Documentation

If at the end of any matter you wish us to forward or deposit in safe custody any information or documentation which we may have acquired from you or on your behalf please provide written instructions of the same. In the event we receive no instructions we shall retain such documentation on our files for a period of 12 months or until such time as any relevant laws require. Any access to such information shall be dealt with under the current laws governing Data Protection.

14. Variation of Terms

We reserve the right to amend or supplement any terms herein contained or specific to any matter by providing notice in writing.

15. Governing Law

These terms of business are governed by and shall be constructed in accordance with the laws of the jurisdiction applicable to our head office.

16. Data Protection

For the avoidance of doubt your instructions are accepted on the basis that our services are conducted under the direction of you the client and as such we are deemed the Data Processor and you the client the Data Controller. The handling of personal data will be in accordance with your instructions and direction and in accordance with the model Data Protection of our jurisdiction.

Process Servers, Tracing, Investigation, Due Diligence, Company Reports, Surveillance Corporate and Matrimonial, GPS Tracking, Statement Taking, Property Visits, Repossession Agents
© 2014 Grosvenor Investigations & Security Services Ltd, Company No. 04708110